At Restif, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered within the United States.

1. Shipping Information

Restif
927 Red Creek Rd
Pikeville, KY 41501
United States

Phone: +1 380 160 8531
Email: contact@restif.shop

Our customer service team can assist with order tracking, delivery updates, and shipping-related questions.

2. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully received and authorized.

Orders are normally processed Monday through Friday, excluding applicable U.S. holidays.

During periods of high order volume, promotions, severe weather, or other unforeseen circumstances, processing may take longer than usual.

3. Shipping and Delivery Time

For orders shipped within the United States, estimated delivery is generally:

3–5 business days after order processing.

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to destination, carrier volume, weather, holidays, transportation delays, or other circumstances outside our reasonable control.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Restif may offer free shipping promotions or other shipping offers from time to time. Any applicable requirements will be displayed on the website or at checkout.

5. Order Tracking

Once your order has shipped, you will generally receive a shipping confirmation email containing available tracking information.

If you do not receive tracking information or have questions about your shipment, please contact:

Email: contact@restif.shop
Phone: +1 380 160 8531

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

If you need to change your shipping address, contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to change the address.

Restif is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

7. Delivery Issues

If your order is delayed, appears to be lost, or is marked as delivered but you cannot locate it, please contact us as soon as possible.

We may work with the applicable shipping carrier to investigate the shipment.

If tracking shows that a package was delivered, we recommend checking your delivery location and with household members or neighbors before contacting the carrier or Restif.

We will make reasonable efforts to assist with delivery issues.

8. Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us promptly.

Please provide:

  • Your order number
  • A description of the issue
  • Photos of the package and item when applicable

We will review the situation and determine an appropriate resolution, which may include a replacement or refund.

9. Return Shipping

Approved returns within the United States are eligible for free return shipping, subject to our Return & Refund Policy.

Customers must contact our support team before returning an item and follow the return instructions provided.

10. U.S. Shipping

Restif currently focuses on shipping orders to addresses within the United States.

Shipping availability may vary depending on the product and destination.

11. International Shipping

At this time, Restif primarily ships within the United States.

If international shipping becomes available, additional terms may apply, including shipping charges, customs duties, import taxes, brokerage fees, or other destination-country charges.

Unless otherwise stated, applicable customs duties and import charges are the responsibility of the customer.

12. Shipping Delays and Unforeseen Events

Delivery times may be affected by circumstances outside Restif’s reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Transportation delays
  • Public emergencies
  • Holidays
  • Unexpected increases in shipping volume
  • Government restrictions
  • Other unforeseen events

When possible, we will provide updates regarding significant delays affecting your order.

13. Contact Us

For questions about shipping, tracking, delivery, or a shipping-related issue:

Restif
927 Red Creek Rd
Pikeville, KY 41501
United States

Phone: +1 380 160 8531
Email: contact@restif.shop

We aim to respond to customer inquiries within 24–48 hours during normal business operations.